Community Specialist at Lululemon

Community Specialist

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job

1. Collaborate with store leadership to bring Community strategy, through the pillars of community

foundations, and guest experience to life.

2. Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners,

lululemon Studio partner studios) to increase new guest acquisition and guest retention.

3. Engage with the local community to identify future Ambassador or partner opportunities and to

increase the store’s standing as a community hub.

4. Connect with guests on the floor to assess their unique needs, provide technical product education,

and incorporate omnichannel programs into a seamless end-to-end guest experience.

5. Attend, support, and/or host local and regional Community events.

6. Execute the product seeding strategy through community partners and Ambassadors.

7. Review community relevant business data and metrics to identify and share insights and

recommendations with store leadership regarding Community events, projects, or initiatives.

8. Contribute to a respectful and inclusive team environment by welcoming and celebrating differences

to ensure a supportive, productive, and fun experience for all team members.

                                    Job Requirements

Eligibility

• Must be at least 18 years old and legally authorized to work in the country in which the store is located

• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs

• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays

• In addition, during peak timeframes, special events, or other circumstances, the schedule may include

early mornings or late nights/overnights for some employees

Experience

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand

engagement or community building

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above

• Experience (not necessarily the focus of a role): building or maintaining relationships with clients,

groups, or partners; motivating team members to accomplish goals or activities

                                    What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

• Integrity: Behaves in an honest, fair, and ethical manner

• Connection and Partnership: Is able to build professional relationships with team members and

guests; develops partnerships within and across the company and community

• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure

completion in alignment with priorities

• Collaboration and Teamwork: Works productively with and supports others to achieve common

goals; seeks connections, partnerships, and diverse perspectives

• Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to

continually grow and develop

• Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively

support goals and initiatives

• Interactive Communication: Conveys information effectively and understands information shared

while interacting with others

                  Work Context (e.g., environment, interactions, physical)

• Work can occur in various locations and environments, including moving through the store with

bright lights and loud music, and at locations throughout the community

• Work involves building relationships with new people, strengthening community partnerships, and

participating in events related to fitness or movement

• Work is accomplished as part of a team, sometimes independently, and sometimes using a

computer or other technical devices